Inquiries about the mechanism of applying the new connection regulations

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Inquiry

Answer

2.

If a customer requests the installation of a meter with a capacity more significant than the load to be connected, will it be approved?

The meter`s capacity is determined by the total and type of energy required.

3.

If a customer wants to increase the loads in an old connection and it becomes more than 60 KW, is the contribution calculated for all loads or only for the increase if he returns to the office?

The time difference is calculated between the date of the last order that was delivered and the date of the new order. If the time difference is more than 12 months, the additional loads will be paid only if this addition leads to an increase of more than 60 KW with the previous loads. Suppose the time difference is within 12 months. In that case, the cost will be recalculated as if it was a single application and requires the customer to pay for the new application after deducting what he previously paid, with confirmation in all cases that loads of connections made by the application of the regulations are not considered.

4.

If the customer adds a section in the house as an apartment and requests to connect it separately, do you calculate the total building loads?

5.

Increasing energy in buildings Example: The house`s capacity was (40) KW, the connection was three-way, and new loads were added (50) KW with the meter enlarging to 3-phase with a current transformer. So does the consumer pay the value of the additional loads, or does he pay the sum of the old and new loads, which is (90) KW?

6.

A building of (3) apartments and their loads do not exceed (60) KW. The owner built another floor with the same loads. Is accounting for the old + new, and then the customer pays for the total?

7.

Those who have applications to change (from a 3-phase meter to a 3-phase meter with a current transformer) for new loads exceeding (60) kilowatts, make the new regulations (issued in October 2006) * apply to them?

8.

If a customer builds additional facilities on an existing building previously serviced, the customer must pay fixed charges considering previous loads.

9.

If the customer installed transformers and lines and the connection was made before the regulations?

The customer is exempted from fees within the scope of the capacity of the existing electrical network that he installed (providing proof of this is required). However, if there is an expansion in the network, he is treated according to the new regulations, provided that the regulations are applied to the loads of the new connections only, without considering the calculation of the previous loads.

10.

The customer bore the cost of extending lines and installing a transformer at his own expense before the new regulations, so the loads at the beginning of his application were (300) KW, and the transformer he installed was (1000) KVA for future expansion. Does the regulation apply to him in the event of his application to increase the loads?

11.

There are commercial orders whose owners have paid the total cost (500 kVA) according to loads of the building consisting of (3) floors, but the customer has built one floor at the present time. What is the procedure for the new mechanism?

12.

If the customer contracts with a company to install transformers and lines at his own expense.

The customer is allowed to bear the required extension costs for his real estate if he wishes, provided that the needed extensions cost more than the energy fees, with his approval of the company to acquire the executing assets (the company’s approval is required for such cases).

13.

Regarding requests for limited connections of large power (60-2500 KW) that require provision/reinforcement of the network, is the citizen entitled to provide/reinforce the web at his own expense without paying fixed fees? Or is the regulation mandatory for this type of connection:

According to the new regulations, if the connection is simple, the electricity company must carry out electrical work to accommodate the customer`s loads, provided the customer bears paying the charges for the required loads.

14.

Residential connection:

1. The required power is within (65) KW and is close to a low-voltage line. Is it classified as a small or large load connection?
2. If it is classified as a large load connection, is the kilowatt counted over (60) KW, i.e. {5 KW x 10 OMR = 50 OMR}, or is it fully calculated as (65) KW?

According to the regulations, it is classified as a simple connection with large loads, and the subscriber is charged for the total loads, considering the type of connection, commercial or non-commercial.

In the case of the mentioned example, the required amounts = 65 * 5 = 325 OMR.

15.

If there are 2 villas on the same plot of land and two meters are required, are the total kilowatts calculated for the two meters or each meter separately?

Total loads are calculated, not each meter separately.

16.

The citizen demolished and built his house, and the house load is more than (60) KW. Does the new regulation apply?

The connection regulation is applied to it as an application to add loads.

17.

Multiple requests in one building, is the total load of the building considered and then calculated on this basis?

Yes, they are all considered one application if they are under one ownership, and the time difference principle is considered in the case of old applications and additions.

18.

Applications for councils and mosques, in case of loads exceeding (60) KW, what is their ruling in the new regulations?

The regulation applies as the connection is non-commercial.

19.

Clause 3-1 regulation refers to allocating a particular room for meters for buildings with multiple meters. Still, it is currently practiced in many cases that the meters are placed in a box under the stairs at the entrance of the building, especially for small buildings (within 15 meters), so does the regulation apply to all buildings with multiple meters without exception?

The meter board shall be always in a safe and easily accessible location and no private room shall be required.

20.

The customer must submit the initial application after obtaining the permit to commence construction from the municipality.

The customer is required to submit the initial application after obtaining the permit to commence construction from the municipality.

21.

In the case of a customer applying to approve maps for a multi-store building showing the total energy of the building and the available network, he built only one floor, provided that the building is completed in the future. Is its energy less than the energy shown in the previous maps or according to loads of the current building?

Fixed charges are paid according to the total energy shown in the maps, and no future payments are required if he completes the building as approved in the maps in advance.

If the customer requests the installation of separate meters instead of one main meter for an existing building that was previously serviced and without additional loads, does the customer apply the payment of fixed charges according to the loads for each meter if it exceeds 60 kW

If the meters are separated without any additions, the customer is not required to pay fixed charges.

After acquiring the meters and cables, how is it dealt with if the meter is found to be tampered with?

The companies believe that despite the acquisition of the meter and the service cables, the presence of tampering or cracking does not absolve the customer from responsibility. It is responsible for replacing the meter or service cable if the tampering leads to its burning. (It is treated according to the decision of the Electricity Regulatory Authority related to tampering fines).